1. Home
  2. Platform
  3. Live queue

Live queue management for every waiting customer.

See everyone in your queue in one view, whether they checked in by QR code or walked in and move each customer from waiting to served with a tap.

Get Early Access See how it works

Everything you need on one screen.

The live queue is where your team works all day. Pick a task to see it in the queue.

Add walk-ins in seconds.

Not every customer scans a QR code. Your team adds them from the live queue and they wait in the same line as everyone else.

Clear statuses from start to finish.

Follow one customer through the queue. Your team and the customer always see the same status at the same moment.

ARAnanya Rao3 people · joined 7:42 PM by QR
  1. ARAnanya · CustomerScanned your QR code at the door
    Joined the queue · 3 people
  2. NSNeha · UserTapped Notify in the Qeazy app
    CallNotifyEdit
  3. NSNeha · UserUpdated Ananya’s status
    • On the way3 people · 16 min
  4. NSNeha · UserSwiped to Seat in the Qeazy app
    →Seat‹‹‹ ›››Remove←
  5. NSNeha · UserRemoved the entry from the queue
    →Seat‹‹‹ ›››Remove←

Frequently asked questions

Can we manage QR check-ins and walk-ins together?

Yes. Walk-in customers you add appear in the same live queue as customers who joined with your QR code.

What information does each queue entry show?

Each entry shows the customer’s name, number of people, waiting time and status. You can expand it to see more details, such as their mobile number where available and authorised.

Who can update the queue?

Owners and managers can manage the queue and users can update it where their role allows.

What happens to customers after they’re served?

They leave the live queue and the entry is kept in your queue history.

Is Qeazy free?

Yes. Qeazy is free during early access, with every feature included for your whole team.

Do customers need to download an app?

No. Customers scan your QR code and join the queue in their phone’s browser, without an app or an account.

How are customers told it’s their turn?

Your team taps Notify on the customer’s entry in the live queue and the customer is told their turn is approaching.

Can customers see their place in the queue?

Yes. Their status page shows their position and status, plus an estimated wait where your business has set wait times.

Related features

QR check-inCustomers join from their phoneLearn more → NotificationsTell customers it’s their turnLearn more → Merchant dashboardThe Merchant Web App at a glanceLearn more →

Make every queue easier to manage.

Set up your business, print your QR code and start accepting customers. Qeazy is free during early access.

Get Early Access See how it works